General

Check out my Getting Started Guide – I’ll walk you through it step by step!

After you purchase your theme, you will immediately gain access to your files on the Downloads page. If you’ve purchased from Creative Market or Etsy, you can find your downloads on the Purchases page. After you’ve downloaded your files, follow the instructions for your theme here.

Theme COMPATIBILITY

NO – my themes are WordPress themes and are not compatible with Wix, Shopify, Showit, Blogger, or Squarespace.

WordPress.com does not allow users to upload custom themes, therefore my themes will not work on websites created through wordpress.com. The new Business accounts on WordPress.com allow for custom themes, however, my themes have not been tested on this platform and I cannot be 100% sure that all theme features and plugins will work as shown in the demo. Purchase and install the theme at your own risk!

I recommend a self-hosted website. This means you have purchased hosting + domain name and installed wordpress.ORG through your hosting. To learn about the differences and set up a self-hosted website, see my Getting Started guide.

My Genesis child themes have not been tested for Elementor or BB, but feel free to try it out.

My Kadence child themes are compatible with both Elementor and BB, but because I don’t use these to build the themes, I do not provide support for either.

YES! If you have purchased hosting + a domain name and have installed WordPress onto your site through your hosting, this is called a self-hosted website and it’s exactly what you need to make the theme work!

ThemeS

Your existing content (blog posts, media, pages, menus, categories, etc) is 100% safe when you switch to a new theme – none of this will be deleted.

You will have all of the images and graphics when you import the demo content to help get you started! Any graphics made by me are free for you to use for personal or commercial use. Stock photography is free for you to use unless stated otherwise in the theme info.

Yes! Check out my theme installation services.

Yes. Once you have purchased a theme, it’s yours and you can use it on more than one site of yours.

* If you have purchased and are setting up a theme for a client, you are responsible for providing support to the client. If your client needs support from me, they will need to purchase the theme separately.

You may remove the Hearten Made footer credit link from your theme footer. Although this is allowed, it would be appreciated if you linked back somewhere on your site!

If you are a designer, you are free to use, redesign and edit the coding of an HM theme for a client! Please know, that once you have edited the theme’s code, I do not provide support as stated in my terms. You are also responsible for providing support to your client – if your client needs my support, they will need to purchase the theme separately.

Under no circumstances may you purchase and re-sell a theme from Hearten Made. This goes against my terms.

Support & Theme documentation

I am here to help answer questions pertaining to any Hearten Made theme and theme setup and installation! Any further customizations beyond what is shown in the demo (fonts, colors, removing/adding elements, layout changes, etc) is not covered under support. If you need theme customizations or help with installation, check out my services.

You can find theme documentation, written & video tutorials, troubleshooting guides and more in the Support Docs!

You can submit a support ticket if you need my help!

Sales

Due to the digital nature of our products, there are no refunds for themes or presets. My products are digital files, not tangible items that can be “returned”.

If you purchased a service product that is not an instant download (such as installation or theme customization), you can request a refund so long as work has not yet been started.

Yes! You only need to purchase once. There are no other fees or monthly payments.

Couldn’t find your answer?

Get in touch with me!