READ FIRST:

THANK YOU for purchasing a theme from Hearten Made and supporting my small business – I am beyond grateful for you!

I am here for you and I’m happy to help answer any questions you have pertaining to any Hearten Made theme setup & installation to match the demo site. If you’re having an issue with installation, getting your site to look like the demo, don’t know where to find a setting, or have issues getting a feature to work, I’m here for ya!

Things to Know:

3rd party plugins & apps that were not recommended for the theme are not covered under my provided support, although I will try to help in any way that I can. I do not know the ins and outs of every plugin and sometimes I will refer you to the plugin or app’s support team instead as they might be able to assist you much better (and faster) than I can!

Plugins that I recommend for each theme are also not completely supported by me because I do not create the plugins- the themes are simply styled to match them. If it’s a design-related issue, I can assist. But if it’s an issue with the plugin’s functionality, feel free to ask me for help, but know that my support can be somewhat limited and I might need to refer you to that particular plugin’s support team.

I’m a one-woman team, so turnaround time for support is normally within 12-48 hours. Thank you for your patience!

Before submitting a support ticket:

  1. Check out the Support Docs first, to see if your question has already been answered. Use the search bar on the Support Docs site to search for terms or phrases of what you need help with/are looking for.
  2. Clear your cache if you’re not seeing changes appear on your site after saving edits & customizations.
  3. Update WordPress, Plugins, and Kadence Theme if you haven’t already. An older version of something could be causing the issue.

Most common questions:

If you’re seeing this error, you need to unzip the file you downloaded with UNZIP in the name first (e.g. UNZIP-honeydew.zip). Inside this folder, you will find your theme file that you need to upload. Please visit this support doc to watch the video on how to install your theme and import the demo content. Thank you!

Some 3rd party apps like Google Analytics, ads, your email marketing service, Pinterest, etc. will require you to add a code to the head or footer of your site. I have a written a guide on that here.

Support Ticket Form

The hosting company for your site (i.e Siteground, Bluehost, etc)
Please provide the URL that relates to the question or issue you describe.
** Only if your website is not live or has a coming soon page on. You can create a user account for Hearten Made -- this allows us to view your site and troubleshoot the issue.
Please tell me about what you need help with in as much detail as you can –– what page(s) you're having issues with, what browser you're using, steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc.

Feel free to share a Loom video link if you have trouble describing your issue!
Click or drag files to this area to upload. You can upload up to 3 files.
This helps you communicate what the issue is. jpg or png format please.