READ FIRST

Thank you for purchasing a theme from Hearten Made! I am so grateful for your support!

I am happy to help you and answer any questions you have pertaining to any Hearten Made theme setup & installation to match the demo site. If you’re having an issue getting your site to look like the demo or a feature to work, I’m here for you!

3rd party plugins & apps that were not recommended for the theme are not covered under my provided support.

Plugins that I recommend for each theme are also not completely supported by me because I do not create the plugins- the themes are simply styled to match them. If it’s a design-related issue, I can assist. But if it’s an issue with the plugin’s functionality, feel free to ask me for help, but know that my support can be somewhat limited and I might need to refer you to that particular plugin’s support team!

Before submitting a Support ticket:

  1. Check out the Support Docs first, to see if your question has already been answered. Use the search bar on the Support Docs site to search for terms or phrases of what you need help with/are looking for.
  2. Rule out plugin conflicts – I can’t stress enough that ruling out a plugin conflict should be your first step in troubleshooting website errors. The #1 reason for errors and/or features not working properly is due to plugin conflicts!
  3. Clear your cache if you’re not seeing changes appear on your site after saving edits & customizations.
  4. Update WordPress, Plugins, and Themes if you haven’t already. An older version of something could be causing the issue.

MOST COMMON ISSUES & Questions:

If you’re seeing this error, you need to unzip the file you downloaded with UNZIP in the name first (e.g. UNZIP-honeydew.zip). Inside you will find your theme files that you need to upload. Please visit the support docs for your theme instructions on how to install your theme and import the demo content. Thank you!

Some 3rd party apps like Google Analytics, your email marketing service, Pinterest, etc. will require you to add a code to the head or footer of your site. I have a written a guide on that here.

Support Ticket Form

The hosting company for your site (i.e Siteground, Bluehost, etc)
Please provide the URL that relates to the question or issue you describe.
** Only if your website is not live or has a coming soon page on. You can create a user account for Hearten Made -- this allows us to view your site and troubleshoot the issue.
Please tell me about what you need help with in AS MUCH detail as you can –– what page(s) you're having issues with, what browser you're using, steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc.

Feel free to share a Loom video link if you have trouble describing your issue!
Click or drag files to this area to upload. You can upload up to 2 files.
This helps you communicate what the issue is. jpg or png format please.