READ FIRST

Thank you for purchasing a theme from Hearten Made! I am so grateful for your support!

I am here to help you and answer any questions you have pertaining to any Hearten Made theme setup & installation to match the demo. If you’re having an issue getting a feature to work and look like the demo, I’m here to help you!

General WordPress-related questions, 3rd party plugins that were not recommended for the theme, and any further customizations (such as fonts, structural changes, etc) to themes are not covered under my provided support. If you would like to discuss customizations to your theme, please feel free to email me for a quote!

Plugins that I recommend for each theme are also not completely supported by me. This is because I do not create the plugins- the themes are simply styled to match them. If it’s a design-related issue, I can assist. But if it’s an issue with the plugin’s functionality, feel free to ask me for help, but know that my support can be somewhat limited and I might need to refer you to that particular plugin’s support team.

If you have purchased a theme for a client and your client needs help, you are responsible for providing support to your client.

See Terms and Conditions for more information.

Before submitting a Support ticket:

  1. Check out the Support Docs first, to see if your question has already been answered. Use the search bar on the Support Docs site to search for terms or phrases of what you need help with/are looking for.
  2. Rule out plugin conflicts – I can’t stress enough that ruling out a plugin conflict should be your first step in troubleshooting any issue. The #1 reason that you will see errors on your site or a feature that doesn’t work, is due to plugin conflicts!
  3. Clear your cache if you’re not seeing changes appear on your site. Click here to learn how.
  4. Update WordPress, Plugins, and Themes if you haven’t already. An older version of something could be causing the issue.
  5. Try Googling – if your question is not theme-specific, it could be a common WordPress, Genesis, or Kadence question or issue that has been answered already somewhere.
The hosting company for your site (i.e Siteground, Bluehost etc)
Please make sure your Hearten Made theme is currently active on your site. If your site is not live, or if you have a coming soon page, you can provide your login details below so that I can take a look!
This is the username you use to login at www.yourwebsite.com/wp-admin.
This is the password you use to login at www.yourwebsite.com/wp-admin.
Please tell me about what you need help with in AS MUCH detail as you can –– what browser you're using, steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc. The better quality information you provide, better quality response you'll get!
Click or drag files to this area to upload. You can upload up to 2 files.
This helps you communicate what the issue is. jpg or png format please.